Frequently asked questions
Can’t find what you’re looking for? Let us help?
- WE’RE HERE TO HELP!
- What Is Activated Charcoal?
- Will I Experience Any Sensitivity?
- How Quickly Will I Be Able To See Results?
- Where Can I Buy Active Wow Products?
- Do I Still Need To Brush My Teeth?
- What Are The Ingredients Used?
- What Do I Do If I Swallow The Charcoal?
- How Often Should I Use The Charcoal?
- How Often Should I Use The Kits?
- Why Activated Coconut Charcoal?
- Does It Work On Veneers?
- Is It Safe To Use While Pregnant/Nursing?
- How Do Active Wow Products Taste?
- Can I Purchase Units In Bulk?
- Can I Promote Your Products On Instagram?
- Is Carbamide Peroxide Safe?
Great question!
Our activated charcoal is made from 100% natural sources, which means we do not use any artificial solutions or chemicals. It is a natural treatment used to absorb toxins and chemicals to clean and purify your teeth. Activated charcoal is not the same as the coal and charcoal bricks that are used in a backyard barbecue. It is produced from natural materials that undergo a specific treatment to make it more porous and adsorbent, while being safe for your body.
Not at all!
Our teeth whitening kit uses a carbamide peroxide formula that is gentle on the enamel to avoid any sensitivity. Our formula dives into the surface layers of your teeth, gently lifting stains without causing any harm to your enamel.
Instantly!
Many have seen positive results within the first or second application. Of course, this depends on the level of stains that you have.
Online, and Retail!
Active Wow is sold through our website activewow.com, Amazon.com, Walmart.com and Walmart stores across the United States. Active Wow is also coming soon to H.E.B stories in the U.S! All others vendors are not authorized to sell our products. Be sure you are purchasing directly from us to ensure you receive a quality product!
Yes!
It is best to follow up the use of charcoal with your regular tooth brushing/flossing routine.
Powerful AF Ingredients ;)
In our charcoal and natural line, we use a mix of Organic Coconut Charcoal, Bentonite, Orange Seed Oil, Sodium Bicarbonate, Coconut Oil, Mint Flavor. Our premium line of teeth whitening products use a dental grade formula that is a strong collaboration between carbamide peroxide and peppermint oil. Together, they bring out your best smile, while adding a refreshing kick to the whitening process! The ingredients are Propylene, Glycol USP, Hydrogen Peroxide, Carbomer, Triethalanomine, Peppermint Essential Oils.
Don’t Panic!
Activated charcoal is used to adsorb impurities found on your teeth and also inside your body ! If the powder is accidentally swallowed, it will not cause any harm. In fact, it will help alleviate bloating and capture gas as it passes through your digestive system.
Twice a day.
We suggest using it twice a day for up to 3 weeks in order to maximize results.
Once a week.
Depending on the results you want, we recommend using it once a week. The kit should last you up to 3 to 4 weeks.
‘Cause why not!
Activated coconut charcoal is quite sticky which is perfect for teeth whitening since it sticks to particles that are responsible for staining your teeth and removes them. If you happen to accidentally swallow it, know that it is perfectly safe to eat! Charcoal is very effective for not only detoxifying your mouth, but also for cleansing your stomach, and it poses no threat when ingested.
Sorry :(
No, Active Wow only works on natural teeth.
Absolutely!
We only use all-natural and organic ingredients in our products so that they are suited for anyone to use them without any ill-effects.
Minty Fresh
Our original, all-natural product has very little taste. Most of our customers say it has no flavor and nobody has said it tastes bad. We are now offering 5 different flavors: Peppermint, Spearmint, Cinnamon, Vanilla, and Orange in addition to our original.
Not Right Now
We currently are not interested in selling bulk orders to other distributors.
Of course!
Message us on Instagram @activewow to discuss promoting our products.
100%
Carbamide Peroxide is a sage and effective gel that oxidizes the chromogens accumulated on both the inside and outside of your teeth to whiten and brighten your smile.
- WE’RE HERE TO HELP!
- Where do you ship to?
- How Much Is Shipping?
- What Payment Methods Will You Accept?
- How Long Does It Take To Ship?
- How can i edit my shipping address?
We go wherever you are!
We ship all over the world and offer international shipping. Your shipping costs will be calculated at the time of checkout.
Free U.S. Shipping!
Shipping anywhere in the U.S. is completely free! International shipping is $4.99.
All Major Cards!
We accept all major credit cards through our system. If you are having problems, please contact us
Where are you located?
Once an order is received, there is a 1 day processing time. From there, orders are usually received as follows: USA: 4-7 business days International orders: 10-20 business days* *Note: International orders may take longer than 20 days to arrive depending on the country. We only offer tracking information for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States
Easy!
Just login to your account page, and click on account information. From there, you will be able to edit your shipping address, and any other information you wish to change.
- WE’RE HERE TO HELP!
- I WANT TO RETURN MY PRODUCT, HOW?
- I HAVEN’T RECEIVED MY REFUND, WHY?
- CAN I EXCHANGE MY PRODUCTS?
- LOST/NOT DELIVERED ORDER, WHAT DO I DO?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@activewow.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@activewow.com.
Not happy with your purchase?
If you haven’t received your order, please check tracking.
If it says delivered and you did not receive it please check with your neighbors. It's quite common that it was delivered next door.
If tracking appears stuck after a significant amount of time, please contact us at support@activewow.com.
We will verify your information and reship your package if it's confirmed that your package is lost. We will not issue refunds.
WE’RE HERE TO HELP!
-
What Is Activated Charcoal?
Great question!
Our activated charcoal is made from 100% natural sources, which means we do not use any artificial solutions or chemicals. It is a natural treatment used to absorb toxins and chemicals to clean and purify your teeth. Activated charcoal is not the same as the coal and charcoal bricks that are used in a backyard barbecue. It is produced from natural materials that undergo a specific treatment to make it more porous and adsorbent, while being safe for your body.
-
Will I Experience Any Sensitivity?
Not at all!
Our teeth whitening kit uses a carbamide peroxide formula that is gentle on the enamel to avoid any sensitivity. Our formula dives into the surface layers of your teeth, gently lifting stains without causing any harm to your enamel.
-
How Quickly Will I Be Able To See Results?
Instantly!
Many have seen positive results within the first or second application. Of course, this depends on the level of stains that you have.
-
Where Can I Buy Active Wow Products?
Online, and Retail!
Active Wow is sold through our website activewow.com, Amazon.com, Walmart.com and Walmart stores across the United States. Active Wow is also coming soon to H.E.B stories in the U.S! All others vendors are not authorized to sell our products. Be sure you are purchasing directly from us to ensure you receive a quality product!
-
Do I Still Need To Brush My Teeth?
Yes!
It is best to follow up the use of charcoal with your regular tooth brushing/flossing routine.
-
What Are The Ingredients Used?
Powerful AF Ingredients ;)
In our charcoal and natural line, we use a mix of Organic Coconut Charcoal, Bentonite, Orange Seed Oil, Sodium Bicarbonate, Coconut Oil, Mint Flavor. Our premium line of teeth whitening products use a dental grade formula that is a strong collaboration between carbamide peroxide and peppermint oil. Together, they bring out your best smile, while adding a refreshing kick to the whitening process! The ingredients are Propylene, Glycol USP, Hydrogen Peroxide, Carbomer, Triethalanomine, Peppermint Essential Oils.
-
What Do I Do If I Swallow The Charcoal?
Don’t Panic!
Activated charcoal is used to adsorb impurities found on your teeth and also inside your body ! If the powder is accidentally swallowed, it will not cause any harm. In fact, it will help alleviate bloating and capture gas as it passes through your digestive system.
-
How Often Should I Use The Charcoal?
Twice a day.
We suggest using it twice a day for up to 3 weeks in order to maximize results.
-
How Often Should I Use The Kits?
Once a week.
Depending on the results you want, we recommend using it once a week. The kit should last you up to 3 to 4 weeks.
-
Why Activated Coconut Charcoal?
‘Cause why not!
Activated coconut charcoal is quite sticky which is perfect for teeth whitening since it sticks to particles that are responsible for staining your teeth and removes them. If you happen to accidentally swallow it, know that it is perfectly safe to eat! Charcoal is very effective for not only detoxifying your mouth, but also for cleansing your stomach, and it poses no threat when ingested.
-
Does It Work On Veneers?
Sorry :(
No, Active Wow only works on natural teeth.
-
Is It Safe To Use While Pregnant/Nursing?
Absolutely!
We only use all-natural and organic ingredients in our products so that they are suited for anyone to use them without any ill-effects.
-
How Do Active Wow Products Taste?
Minty Fresh
Our original, all-natural product has very little taste. Most of our customers say it has no flavor and nobody has said it tastes bad. We are now offering 5 different flavors: Peppermint, Spearmint, Cinnamon, Vanilla, and Orange in addition to our original.
-
Can I Purchase Units In Bulk?
Not Right Now
We currently are not interested in selling bulk orders to other distributors.
-
Can I Promote Your Products On Instagram?
Of course!
Message us on Instagram @activewow to discuss promoting our products.
-
Is Carbamide Peroxide Safe?
100%
Carbamide Peroxide is a sage and effective gel that oxidizes the chromogens accumulated on both the inside and outside of your teeth to whiten and brighten your smile.
-
Where do you ship to?
We go wherever you are!
We ship all over the world and offer international shipping. Your shipping costs will be calculated at the time of checkout.
-
How Much Is Shipping?
Free U.S. Shipping!
Shipping anywhere in the U.S. is completely free! International shipping is $4.99.
-
What Payment Methods Will You Accept?
All Major Cards!
We accept all major credit cards through our system. If you are having problems, please contact us
-
How Long Does It Take To Ship?
Where are you located?
Once an order is received, there is a 1 day processing time. From there, orders are usually received as follows: USA: 4-7 business days International orders: 10-20 business days* *Note: International orders may take longer than 20 days to arrive depending on the country. We only offer tracking information for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States
-
How can i edit my shipping address?
Easy!
Just login to your account page, and click on account information. From there, you will be able to edit your shipping address, and any other information you wish to change.
-
I WANT TO RETURN MY PRODUCT, HOW?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
-
I HAVEN’T RECEIVED MY REFUND, WHY?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@activewow.com.
-
CAN I EXCHANGE MY PRODUCTS?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@activewow.com.
Not happy with your purchase?
-
LOST/NOT DELIVERED ORDER, WHAT DO I DO?
If you haven’t received your order, please check tracking.
If it says delivered and you did not receive it please check with your neighbors. It's quite common that it was delivered next door.
If tracking appears stuck after a significant amount of time, please contact us at support@activewow.com.
We will verify your information and reship your package if it's confirmed that your package is lost. We will not issue refunds.
