Frequently asked questions
Can’t find what you’re looking for? Let us help?
- WE’RE HERE TO HELP!
- What Is Activated Charcoal?
- Will I Experience Any Sensitivity?
- How Quickly Will I Be Able To See Results?
- Where Can I Buy Active Wow Products?
- Do I Still Need To Brush My Teeth?
- What Are The Ingredients Used?
- What Do I Do If I Swallow The Charcoal?
- How Often Should I Use The Charcoal?
- How Often Should I Use The Kits?
- Why Activated Coconut Charcoal?
- Does It Work On Veneers?
- Is It Safe To Use While Pregnant/Nursing?
- How Do Active Wow Products Taste?
- Can I Purchase Units In Bulk?
- Can I Promote Your Products On Instagram?
- Is Carbamide Peroxide Safe?
Great question!
Our activated charcoal is not the same as the coal and charcoal bricks that are used in a backyard barbecue. Coconut husks are used to make the fine powder found in our products.
Not at all!
Our teeth whitening kit uses a carbamide peroxide formula that is gentle on the enamel to avoid any sensitivity. Our formula dives into the surface layers of your teeth, gently lifting stains without causing any harm to your enamel.
Almost Immediately!
Many have seen positive results within the first or second application. Of course, this depends on the level of stains that you have, and the product you select from our lineup.
Online, and Retail!
Active Wow is sold through our website activewow.com, Amazon.com, Walmart.com and Walmart stores across the United States. Active Wow is also coming soon to H.E.B stories in the U.S! All others vendors are not authorized to sell our products. Be sure you are purchasing directly from us to ensure you receive a quality product!
Yes!
It is best to follow up the use of charcoal with your regular tooth brushing/flossing routine.
Powerful AF Ingredients ;)
In our charcoal and natural line, we use a mix of Organic Coconut Charcoal, Bentonite, Orange Seed Oil, Sodium Bicarbonate, Coconut Oil, Mint Flavor. Our premium line of teeth whitening products use a dental grade formula that is a strong collaboration between carbamide peroxide and peppermint oil. Together, they bring out your best smile, while adding a refreshing kick to the whitening process! The ingredients are Propylene, Glycol USP, Hydrogen Peroxide, Carbomer, Triethalanomine, Peppermint Essential Oils.
Don’t Panic!
Activated charcoal is safe if a little bit is swallowed. In fact, it may help alleviate bloating and capture gas as it passes through your digestive system.
Twice a day.
We suggest using it twice a day for up to 3 weeks in order to maximize results.
Once a week.
Depending on the results you want, we recommend using it once a week. The kit should last you up to 3 to 4 weeks.
‘Cause why not!
Activated coconut charcoal gently polishes your teeth to help remove surface stains. If you happen to accidentally swallow a little, know that it is perfectly safe. We have our charcoal 3rd party tested for dental abrasivity, and Active Wow falls within the levels that is considered safe for daily use according to ADA standards.
Sorry :(
No, Active Wow only works on natural teeth.
Yes, but...
We do always recommend checking with your doctor if you are unsure if you should use a new product or not. We are open with what ingredients our products have in them and what those ingredients do, to make it easy to understand if you should use our products or not.
Minty Fresh
Our original, all-natural product has very little taste. Most of our customers say it has no flavor and nobody has said it tastes bad. We are now offering 5 different flavors: Peppermint, Spearmint and Vanilla in addition to our original.
Not Right Now
We currently are not interested in selling bulk orders to other distributors.
Of course!
Message us on Instagram @activewow to discuss promoting our products.
100%
When used according to instructions, Carbamide Peroxide is a safe and effective way to whiten your teeth. It's the same stuff that many dentists across the country use in their offices, but at a fraction of the price!
- WE’RE HERE TO HELP!
- Where do you ship to?
- How Much Is Shipping?
- What Payment Methods Will You Accept?
- How Long Does It Take To Ship?
- How can i edit my shipping address?
We go wherever you are!
We ship all over the world and offer international shipping. Your shipping costs will be calculated at the time of checkout.
Free Shipping For Orders $99+
Within the US: Free shipping for orders over $99. Orders under $99 are $3.99.
International: Free shipping for orders over $99. Orders under $99 are $4.99.
All Major Cards!
We accept all major credit cards through our system. If you are having problems, please contact us
Where are you located?
Once an order is received, there is a 1 day processing period. From there, orders are usually received as follows:
USA: 4-7 business days
International orders: 10-30 business days*
*Note: International orders may take longer than 30 days to arrive depending on the country.
We only offer tracking information for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States
Easy!
Just login to your account page, and click on account information. From there, you will be able to edit your shipping address, and any other information you wish to change. Note that if your order is already shipped and tracking is provided your edits are unable to be changed for that order.
- WE’RE HERE TO HELP!
- I WANT TO RETURN MY PRODUCT, HOW?
- I HAVEN’T RECEIVED MY REFUND, WHY?
- CAN I EXCHANGE MY PRODUCTS?
- LOST/NOT DELIVERED ORDER, WHAT DO I DO?
Our goal is to help match you with the product that is right for you. If you have any questions while shopping on our website please email us at support@activewow.com or DM us on Instagram and we’ll help you choose the product that is perfect for you and your needs. Our return policy is:
- Within 30 days all unopened items can be returned for a full refund. Refund given after product inspection
- Within 30 days, you may return all opened items for a store credit. Shipping not included in store credit
- After 30 days, all orders are final sale
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with safety seals intact.
To complete your return, we require a receipt or proof of purchase.
Active Wow will not refund the cost of shipping fees for the order you want to return. Customers are responsible for the cost of returns. Active Wow will not pay duties, brokerage fees or taxes on return shipments for international shipments. Shipping costs are non-refundable.
If you are shipping an item over $75 or shipping a return outside of the U.S, it is strongly suggested to use a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item and are not responsible for lost or stolen packages that do not reach us.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@activewow.com.
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email along with photos to support@activewow.com. Depending on where you live, shipping times for your exchanged product may vary.
Not happy with your purchase?
If you haven’t received your order, please check tracking.
If it says delivered and you did not receive it please check with your neighbors. It's quite common that it was delivered next door.
If tracking appears stuck after a significant amount of time, please contact us at support@activewow.com.
We will verify your information and reship your package if it's confirmed that your package is lost. We will not issue refunds.
WE’RE HERE TO HELP!
-
What Is Activated Charcoal?
Great question!
Our activated charcoal is not the same as the coal and charcoal bricks that are used in a backyard barbecue. Coconut husks are used to make the fine powder found in our products.
-
Will I Experience Any Sensitivity?
Not at all!
Our teeth whitening kit uses a carbamide peroxide formula that is gentle on the enamel to avoid any sensitivity. Our formula dives into the surface layers of your teeth, gently lifting stains without causing any harm to your enamel.
-
How Quickly Will I Be Able To See Results?
Almost Immediately!
Many have seen positive results within the first or second application. Of course, this depends on the level of stains that you have, and the product you select from our lineup.
-
Where Can I Buy Active Wow Products?
Online, and Retail!
Active Wow is sold through our website activewow.com, Amazon.com, Walmart.com and Walmart stores across the United States. Active Wow is also coming soon to H.E.B stories in the U.S! All others vendors are not authorized to sell our products. Be sure you are purchasing directly from us to ensure you receive a quality product!
-
Do I Still Need To Brush My Teeth?
Yes!
It is best to follow up the use of charcoal with your regular tooth brushing/flossing routine.
-
What Are The Ingredients Used?
Powerful AF Ingredients ;)
In our charcoal and natural line, we use a mix of Organic Coconut Charcoal, Bentonite, Orange Seed Oil, Sodium Bicarbonate, Coconut Oil, Mint Flavor. Our premium line of teeth whitening products use a dental grade formula that is a strong collaboration between carbamide peroxide and peppermint oil. Together, they bring out your best smile, while adding a refreshing kick to the whitening process! The ingredients are Propylene, Glycol USP, Hydrogen Peroxide, Carbomer, Triethalanomine, Peppermint Essential Oils.
-
What Do I Do If I Swallow The Charcoal?
Don’t Panic!
Activated charcoal is safe if a little bit is swallowed. In fact, it may help alleviate bloating and capture gas as it passes through your digestive system.
-
How Often Should I Use The Charcoal?
Twice a day.
We suggest using it twice a day for up to 3 weeks in order to maximize results.
-
How Often Should I Use The Kits?
Once a week.
Depending on the results you want, we recommend using it once a week. The kit should last you up to 3 to 4 weeks.
-
Why Activated Coconut Charcoal?
‘Cause why not!
Activated coconut charcoal gently polishes your teeth to help remove surface stains. If you happen to accidentally swallow a little, know that it is perfectly safe. We have our charcoal 3rd party tested for dental abrasivity, and Active Wow falls within the levels that is considered safe for daily use according to ADA standards.
-
Does It Work On Veneers?
Sorry :(
No, Active Wow only works on natural teeth.
-
Is It Safe To Use While Pregnant/Nursing?
Yes, but...
We do always recommend checking with your doctor if you are unsure if you should use a new product or not. We are open with what ingredients our products have in them and what those ingredients do, to make it easy to understand if you should use our products or not.
-
How Do Active Wow Products Taste?
Minty Fresh
Our original, all-natural product has very little taste. Most of our customers say it has no flavor and nobody has said it tastes bad. We are now offering 5 different flavors: Peppermint, Spearmint and Vanilla in addition to our original.
-
Can I Purchase Units In Bulk?
Not Right Now
We currently are not interested in selling bulk orders to other distributors.
-
Can I Promote Your Products On Instagram?
Of course!
Message us on Instagram @activewow to discuss promoting our products.
-
Is Carbamide Peroxide Safe?
100%
When used according to instructions, Carbamide Peroxide is a safe and effective way to whiten your teeth. It's the same stuff that many dentists across the country use in their offices, but at a fraction of the price!
-
Where do you ship to?
We go wherever you are!
We ship all over the world and offer international shipping. Your shipping costs will be calculated at the time of checkout.
-
How Much Is Shipping?
Free Shipping For Orders $99+
Within the US: Free shipping for orders over $99. Orders under $99 are $3.99.
International: Free shipping for orders over $99. Orders under $99 are $4.99.
-
What Payment Methods Will You Accept?
All Major Cards!
We accept all major credit cards through our system. If you are having problems, please contact us
-
How Long Does It Take To Ship?
Where are you located?
Once an order is received, there is a 1 day processing period. From there, orders are usually received as follows:
USA: 4-7 business days
International orders: 10-30 business days*
*Note: International orders may take longer than 30 days to arrive depending on the country.
We only offer tracking information for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States
-
How can i edit my shipping address?
Easy!
Just login to your account page, and click on account information. From there, you will be able to edit your shipping address, and any other information you wish to change. Note that if your order is already shipped and tracking is provided your edits are unable to be changed for that order.
-
I WANT TO RETURN MY PRODUCT, HOW?
Our goal is to help match you with the product that is right for you. If you have any questions while shopping on our website please email us at support@activewow.com or DM us on Instagram and we’ll help you choose the product that is perfect for you and your needs. Our return policy is:
- Within 30 days all unopened items can be returned for a full refund. Refund given after product inspection
- Within 30 days, you may return all opened items for a store credit. Shipping not included in store credit
- After 30 days, all orders are final sale
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with safety seals intact.
To complete your return, we require a receipt or proof of purchase.
Active Wow will not refund the cost of shipping fees for the order you want to return. Customers are responsible for the cost of returns. Active Wow will not pay duties, brokerage fees or taxes on return shipments for international shipments. Shipping costs are non-refundable.
If you are shipping an item over $75 or shipping a return outside of the U.S, it is strongly suggested to use a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item and are not responsible for lost or stolen packages that do not reach us.
-
I HAVEN’T RECEIVED MY REFUND, WHY?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@activewow.com.
-
CAN I EXCHANGE MY PRODUCTS?
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email along with photos to support@activewow.com. Depending on where you live, shipping times for your exchanged product may vary.
Not happy with your purchase?
-
LOST/NOT DELIVERED ORDER, WHAT DO I DO?
If you haven’t received your order, please check tracking.
If it says delivered and you did not receive it please check with your neighbors. It's quite common that it was delivered next door.
If tracking appears stuck after a significant amount of time, please contact us at support@activewow.com.
We will verify your information and reship your package if it's confirmed that your package is lost. We will not issue refunds.
